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Rental Information

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1. When will you deliver & setup?

  • Delivery and setup are typically scheduled for the day before your event, but depending on demand, we can accommodate deliveries 1-3 days prior to your event.

2. When will you pick up the equipment?

  • Pickup is usually scheduled for the morning or afternoon following your event, starting as early as 9 AM. In some cases, pickup may occur 1-2 days after the event.

3. Do you require a deposit?

  • ​A $50.00 deposit is required to secure your booking for rental items. This deposit is non-refundable and ensures your reservation is confirmed. It will be applied toward the total rental cost and is required at the time of booking. The deposit is not refundable under any circumstances, including cancellations or changes to the rental.

4. Am I responsible for any damages to the equipment?

  • You are not responsible for normal wear and tear, such as minor tears in high-traffic areas. However, if damage occurs due to failure to follow safety guidelines or negligence (e.g., failing to turn off the blower in high winds), you may be responsible for repair or replacement costs, which can be significant. We provide safety rules during setup, which you must acknowledge to ensure safe operation.

5. When is payment due?

  • Payment is due in full at the time of delivery. Please ensure you have payment ready for the delivery crew to avoid any delays.

6. What payment methods do you accept?

  • We accept cash and credit cards. Please note that all credit card transactions are subject to a 3.9% service fee, which will be added to your total.

7. Are you licensed and insured?

  • Yes, we are fully licensed and insured. We can provide proof of insurance with at least 48-72 hours' notice. Our insurance provider ensures that all of our equipment is thoroughly inspected for safety and reliability.

8. Can I pick up my rental equipment?

  • Yes, we now offer a pick-up option for certain rental items! Smaller equipment such as tables, chairs, and select party accessories may qualify for pick-up directly from our location. Larger items like inflatable units and tents must still be delivered by us.

  • Pick-ups require a valid ID and credit card that matches the ID for payment. A copy of the ID will be securely kept in our files.

  • Please contact us to confirm if your rental items are eligible for pick-up, and to arrange a convenient time during our business hours. We’ll also provide instructions for proper handling and transportation of the equipment to ensure a smooth experience.

9. Do we keep the inflatable blower on the entire time?

  • Yes, the blower must remain on to keep the inflatable inflated. Once the blower is turned off, the inflatable will deflate. After your event, you may unplug the blower once everyone has safely exited the inflatable.

10. What do you setup and take down?

  • We will completely set up your tents and inflatables at no additional charge. We also offer table and chair setup for an additional fee. Tables and chairs are delivered stacked and must be stacked by the renter prior to pickup.

        Table & Chair Setup & Takedown Rates:

  • Setup: $1 per table | $0.25 per chair

  • Takedown: $1 per table | $0.25 per chair

11. What if it rains?

  • Our inflatables are designed to withstand the elements, but rain can make the vinyl slippery. We recommend turning off the blower and unplugging the inflatable during rain. After the rain, you may need to towel dry the inflatable before reinflating it. (Note: We do not offer discounts or refunds due to inclement weather.)

12. What if it becomes windy or a storm develops?

  • Our inflatables can withstand wind speeds up to 25 mph when properly secured. If winds exceed 25 mph or if there is lightning, the inflatable must be evacuated and unplugged immediately. Safety is the renter's responsibility, and we strongly advise staying alert to weather conditions. (We do not offer discounts or refunds due to inclement weather.)

13. How do you secure your inflatables?

  • We follow manufacturer guidelines for securing our inflatables, which typically involve 1/2" x 18" hooked stakes hammered into the ground. In the case of a hard surface (like concrete or asphalt), we use 50lb sandbags at each corner to anchor the unit. Additional fees apply for setups on concrete surfaces.

14. Do you offer same-day/next-day reservations?

  • Yes, if equipment is available and we can adjust our delivery schedule, we can accommodate same-day or next-day reservations. A fee of $50-$100 will apply depending on the complexity of rescheduling deliveries.

15. Do you have a minimum order?

  • Yes, our minimum order for delivery is $100.

16. How much do you charge for delivery?

  • Please see our Service Area page for information on deliveries.

17. Are you fully insured for events? Do you offer additional insured options?

  • Yes, we are fully insured for events. You can also add your school, park, or venue as an additional insured for $50. This will ensure that your location is covered under our insurance policy during the event.

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